Cancellation, Refund & Return Policy

CORSA does not sell physical products, so physical returns and exchanges do not apply. Refund eligibility is determined by the status and circumstances of the booked service.

Cancellation charges depend on how much notice is given before the scheduled pickup time.

• More than 12 hours before pickup: no cancellation charge.
• 6-12 hours before pickup: up to 50% of the booking amount may be charged.
• Less than 6 hours before pickup: up to 100% of the booking amount may be charged.
• Vehicle or chauffeur already dispatched: up to 100% of the booking amount may be charged.

Any eligible refund is returned to the original payment method. Processing time may depend on the customer's bank or payment provider.

Changes to the pickup time, date, route, vehicle, passenger details, or other booking information are subject to availability. Additional charges or fare differences may apply.

If the customer does not meet the chauffeur or use the confirmed service without timely notice, CORSA may charge up to 100% of the booking amount.

When valid flight details are provided, CORSA will monitor the flight and reasonably adjust dispatch for delays. Material schedule changes remain subject to vehicle availability.

Events, delegations, multi-vehicle movements, and specially arranged services may be governed by separate cancellation and payment terms agreed at the time of booking.