This policy applies when you visit the CORSA website, request a quotation, create an account, contact our concierge, or book a chauffeur service.
Information we collect
We collect information needed to arrange and support your journey.
- Identity and contact details, including name, mobile number, and email.
- Journey details, including pickup, destination, schedule, passengers, luggage, and service preferences.
- Account, booking, communication, and customer-support records.
- Payment status and transaction references provided by approved payment partners.
- Technical information such as device, browser, language, cookies, and website activity.
How we use information
We use personal information to provide requested services, coordinate chauffeurs and vehicles, process bookings, communicate updates, support accounts and memberships, improve our platform, prevent misuse, and comply with legal obligations.
Location and journey data
Pickup, destination, route, and live journey information may be processed to deliver the service, support safety, provide arrival updates, calculate pricing, and resolve service issues.
Sharing of information
We share information only when reasonably necessary to provide or protect the service.
- Assigned chauffeurs and authorized operations staff.
- Payment, mapping, communications, hosting, and customer-support providers.
- Corporate account administrators where a journey is booked through an organization.
- Authorities or professional advisers when required by law or necessary to protect legal rights.
Data retention and security
We retain information for as long as required for service delivery, account administration, legal compliance, dispute handling, and legitimate business records. CORSA uses reasonable administrative, technical, and organizational safeguards, but no online system can be guaranteed completely secure.
Cookies and analytics
The website may use essential cookies and limited analytics to maintain preferences, understand performance, and improve usability. Browser settings can be used to control non-essential cookies where available.
Your choices and rights
Subject to applicable law, you may request access, correction, deletion, restriction, or a copy of certain personal information, and may withdraw consent where processing relies on consent. Some information may need to be retained for legal or operational reasons.
Contact and policy updates
We may update this policy as our services, technology, or legal requirements change. The latest version will be published on this page. Contact the CORSA concierge for privacy questions or requests.
Contact our concierge team before booking or if you need clarification on any clause.